Products and services

We provide a full service offering for medium and large organisations planning or undergoing transformations of your customer experience

We have over 15 years experience of providing independent strategy advice to some of the world’s largest brands, including 33 of the FTSE 100

Research and tools to prepare for a new strategy or transformation programme

Stakeholder interviews

Market research

Competitor analysis

Data analysis and insights

Audits and tools to benchmark the current situation prior to the start of strategy development

Competitor benchmarking

Customer satisfaction

Market opportunity

Current capability and engagement

Current strategies / business plans / objectives


Strategy development

Strategy process design

Data insights and evidence management

Process facilitation

Strategy alignment tools

Strategy validation tools

Strategy forecasting tools

Strategy adoption

Strategy launch planning

Asset development

Strategy adoption tools

Facilitating strategy launch process

Launch workshops, consultation, engagement

Post launch review, refinement and adjustment

Strategy monitoring and evaluation, post launch

Strategy measurement planning

Strategy review and revision process design

Identification of key transformation indicators

Agility testing strategy metrics